Most Funny Or Dye products are printed just for you. That is excellent for avoiding a warehouse full of one extremely specific joke, but it changes how cancellations and returns work.
Where we ship
Available destinations and shipping methods are shown at checkout. If checkout does not offer delivery to an address, we cannot accept the order for that address. Some products, carriers, and print providers cannot serve every destination. International customers are responsible for import duties, taxes, brokerage fees, or customs charges not collected at checkout, unless applicable law says otherwise.
Production and delivery estimates
Most items are made to order. The estimate shown on a product or during checkout may include separate production and carrier-transit time. It is an estimate, not a guaranteed arrival date. Weekends, holidays, peak demand, product availability, customs, weather, address problems, and carrier disruptions can add time.
We will ship within the promised time or, if no shipping time is stated, within the period required by applicable law. If we learn that we cannot do that, we will provide a delay notice and a cancellation or refund option when required. Contact us before ordering if an item is for a hard deadline, surprise party, or family event at which being empty-handed would become a story forever.
Split shipments and tracking
Products in the same order may be produced by different facilities and arrive in separate packages. You are charged only the shipping amount shown at checkout even if the order is split. When tracking is available, it is sent to the order email. A tracking number can take time to show its first carrier scan.
Address problems, failed delivery, and lost packages
Check the delivery address before placing the order. Contact us immediately if it is wrong; we can change it only before production or shipment reaches the point where the provider or carrier no longer allows an edit. We are not responsible for additional cost caused by an incorrect or incomplete customer-provided address except where law requires otherwise.
If tracking says delivered but the package is missing, check the delivery area, household members, neighbors, and carrier notice, then contact the carrier and us. If tracking stops updating or a package appears lost, email us with the order number so we can investigate with the provider or carrier. A carrier investigation may be required before a replacement or refund is approved.
Damaged, defective, misprinted, or incorrect items
Contact admin@funnyordye.com within 30 days after delivery. Include the order number, a description of the problem, a photo showing the entire item, and close photos that clearly show the damage, print problem, or incorrect item. For a delivery problem, include photos of the package and shipping label when useful.
After review, an eligible claim will receive an appropriate remedy, normally a replacement or refund. Do not mail an item to the print provider or any address unless we give written instructions; many documented production claims do not require a return. We may deny a claim when the evidence does not show a covered problem, the item was damaged after delivery, or the request is outside the reporting period, except where applicable law requires a remedy.
Wrong size, wrong color, or change of mind
Because each product is made to order, we do not generally accept returns, exchanges, or refunds for a change of mind, a customer-selected wrong size or color, or normal differences between a screen mockup and the physical product. Review the exact product’s measurements and variant before ordering. This restriction does not remove any cancellation, return, warranty, or conformity right that applicable law makes mandatory.
Order changes and cancellation
Email admin@funnyordye.com immediately with the subject Urgent Order Change and the order number. We will try to help, but we cannot promise a change or cancellation after production begins. A WooCommerce order status and a print-production order are separate systems; a cancellation is complete only when we confirm it in writing. If an order is canceled before production, any captured payment for the canceled items will be returned to the original payment method.
Refund timing
Approved refunds are sent to the original payment method. We initiate them promptly, but a bank or payment provider controls how long posting takes. Original shipping charges are refunded when required by law or when the entire order is refunded because of our error; otherwise they are not refundable. We do not issue cash, check, or a refund to a different payment method.
How to get help
Email admin@funnyordye.com or use the Contact page. Please include the order number and the email used at checkout. Nothing in this policy limits a right or remedy that cannot legally be limited.